tablet-alt-solid Tour Operator Simulation

Within this management game students act as managers of an online Tour Operator, offering holiday packages to travellers from around the world. Students compete against one another in teams, deciding on which destinations to offer to their main target group, what service levels should be required and what prices to charge. The objective is to outperform the competition by increasing their indicators listed on the Balanced Scorecard.

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This business game is played in rounds, where each round is one year of operations. Every round, the teams have to conduct an internal and external analysis consisting of indicators such as the market shares (in comparison to the other student teams), market segments, financial position, news events, local representative results, Balanced Scorecard and more. Based on their analysis they’ll conduct their company’s strategic focus and start implementing the strategic focus on a tactical level. They will create allotment contracts with hotel chains all over the world, determine selling prices, tasks for their local representatives, service levels, excursions, etc.

Will they offer premium holiday packages to Switzerland or a trip to Thailand on a shoestring?  

Learning Objectives

  • Demonstrate an understanding of the complexities of the tourism industry, identifying the numerous stakeholders involved.
  • Assess and evaluate the role that each stakeholder plays in the development of tourism destinations.
  • Analyse the importance of interrelated relationships between stakeholders.
  • Make recommendations and provide solutions for effective tourism development.


The Online Tour Operator simulation is usually assessed in several ways. Below you will find the most popular options:
  • Ask students to individually keep track of decisions in a logbook (possibly from their own management position’s perspective) about their tourism management strategy and operational decisions.
  • Written group report in which the teams write down each round what decisions they have taken and what they think the outcomes will be. They reflect on the decisions made each new round and continue doing this throughout the management simulation.
  • 360 Peer assessment in which students have to allocate a hundred points among their fellow team mates based on their contribution.
  • Organize a “Dragon’s Den” elevator pitch, a presentation to ‘investors’, played by the other student teams or lectures.
  • The stock exchange could become part of the assessment. Their share price or ranking position can be translated into 25% of their final mark.



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Student Levels: UG, PG
Module subjects: Tourism, hospitality, leisure management
Languages: nl gb



In a management game, theoretical models are put into practice. Management games give participants a unique experience in which mutual collaboration, analytical thinking and insight into complex and dynamic relationships are important learning effects.



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